Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200494 Scottish Prison Service home detention curfew Not upheld, no recommendations September 2012
201200674 University of Stirling academic appeal/exam results/degree classification Not upheld, no recommendations September 2012
201200955 Scottish Prison Service policy/administration Not upheld, no recommendations September 2012
201000645 Grampian NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003234 Dundee City Council policy/administration Not upheld, no recommendations August 2012
201003618 Ayrshire and Arran NHS Board admission, discharge and transfer procedures Some upheld, recommendations August 2012
201003683 The Highland Council complaints handling Upheld, recommendations August 2012
201003932 Ayrshire and Arran NHS Board clinical treatment/diagnosis Not upheld, no recommendations August 2012
201004338 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2012
201004828 West Lothian Council finance - housing benefit and council tax benefit Some upheld, recommendations August 2012