Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201807958 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations June 2020
201807962 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808024 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808068 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations June 2020
201808099 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2020
201808152 Business Stream incorrect billing Not upheld, no recommendations June 2020
201808173 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations June 2020
201808254 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations June 2020
201808261 South Ayrshire Council refuse collections & bins Some upheld, recommendations June 2020
201808264 Inverclyde Health and Social Care Partnership continuing care Upheld, recommendations June 2020