Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200560 Aberdeenshire Council policy/administration Not upheld, no recommendations March 2013
201200562 Business Stream meter reading Upheld, action taken by body to remedy, recommendations March 2013
201200643 Scottish Borders Council policy/administration Some upheld, recommendations March 2013
201200662 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200690 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200871 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200987 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013