Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800868 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201801027 | West Dunbartonshire Council | repairs and maintenance | Resolved, no recommendations | March 2019 |
| 201801045 | Dundee City Council | policy / administration | Not upheld, no recommendations | March 2019 |
| 201801272 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801293 | The Moray Council | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | March 2019 |
| 201801342 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801381 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | March 2019 |
| 201801415 | Scottish Water | disputed cost to repair sewer / drain | Not upheld, no recommendations | March 2019 |
| 201801567 | Shetland Islands Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2019 |
| 201801684 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | March 2019 |