Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302977 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201303081 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2014
201303263 Comhairle nan Eilean Siar aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 Not upheld, no recommendations August 2014
201303355 The City of Edinburgh Council applications, allocations, transfers & exchanges Upheld, recommendations August 2014
201303807 A Medical Practice in the Lanarkshire NHS Board area appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations August 2014
201303934 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201303972 Scottish Prison Service risk management Upheld, recommendations August 2014
201303975 A Council primary school Not upheld, no recommendations August 2014
201304024 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2014
201304192 The Highland Council complaints handling Upheld, recommendations August 2014