Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202103246 | Western Isles NHS Board | Policy / administration | Upheld, recommendations | November 2023 |
| 202103732 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202106450 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202107141 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | November 2023 |
| 202203433 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202203587 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202205437 | A Medical Practice in the Highland NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202207719 | Lothian NHS Board - Acute Division | Nurses / nursing care | Upheld, recommendations | November 2023 |
| 202208120 | An NHS Board | Nurses / nursing care | Upheld, recommendations | November 2023 |
| 202300410 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |