Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202200345 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202201207 Tayside NHS Board Clinical treatment / diagnosis Upheld, recommendations August 2023
202204333 Dundee City Council Neighbour disputes and anti-social behaviour Upheld, recommendations August 2023
202204879 The City of Edinburgh Council Primary School Not upheld, no recommendations August 2023
202205600 Greater Glasgow and Clyde NHS Board Clinical treatment / diagnosis Not upheld, no recommendations August 2023
202102318 Fife Council Primary School Upheld, recommendations July 2023
202104143 Western Isles NHS Board Communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2023
202104299 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations July 2023
202106371 Lanarkshire NHS Board Hygiene / cleanliness / infection control Some upheld, recommendations July 2023
202106700 Clackmannanshire Council Policy / administration Upheld, recommendations July 2023