Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202002417 Yorkhill Housing Association Ltd Policy / administration Upheld, recommendations June 2022
202002896 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations June 2022
202003195 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations June 2022
202004335 A Medical Practice in the Grampian NHS Board area Clinical treatment / diagnosis Upheld, recommendations June 2022
202004854 Lanarkshire NHS Board Nurses / nursing care Upheld, recommendations June 2022
202005840 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations June 2022
202100230 A Medical Practice in the Greater Glasgow and Clyde NHS Board area Clinical treatment / diagnosis Not upheld, no recommendations June 2022
202101735 West Lothian Health and Social Care Partnership Adoption / fostering Upheld, recommendations June 2022
201900993 Highland NHS Board Clinical treatment / diagnosis Upheld, recommendations May 2022
201903984 Scottish Ambulance Service Clinical treatment / Diagnosis Some upheld, recommendations May 2022