Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104953 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | September 2012 |
| 201104998 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105002 | East Lothian Council | transfers | Not upheld, no recommendations | September 2012 |
| 201105188 | Lothian NHS Board - University Hospitals Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | September 2012 |
| 201105240 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | September 2012 |
| 201105267 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 |
| 201105270 | Scottish Water | damage caused / claim for compensation | Not upheld, no recommendations | September 2012 |
| 201105355 | Dumfries and Galloway Housing Partnership | applications, allocations, transfers | No decision reached | September 2012 |
| 201105501 | Scottish Prison Service | work (in prison) | Some upheld, action taken by body to remedy, no recommendations | September 2012 |
| 201200043 | Scottish Prison Service | religious books, items and practices | Some upheld, action taken by body to remedy, no recommendations | September 2012 |