Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005296 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202005368 | Argyll and Bute Council | Kinship care | Upheld, recommendations | May 2022 |
| 202005412 | Scottish Government | Policy / administration | Some upheld, recommendations | May 2022 |
| 202007781 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Not upheld, no recommendations | May 2022 |
| 202008128 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2022 |
| 202009009 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | May 2022 |
| 202101043 | Argyll and Bute Council | Building Standards | Some upheld, recommendations | May 2022 |
| 202102546 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2022 |
| 202104315 | The City of Edinburgh Council | Secondary School | Not upheld, no recommendations | May 2022 |
| 201809079 | Grampian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2022 |