Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201803268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2018
201603914 East Dunbartonshire Council handling of application (complaints by applicants) Some upheld, recommendations October 2018
201606059 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations October 2018
201607398 Sanctuary (Scotland) Housing Association Ltd repairs and maintenance Upheld, recommendations October 2018
201607444 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201608566 Aberdeenshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations October 2018
201608890 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2018
201609423 Dumfries and Galloway Council primary school Upheld, recommendations October 2018
201609479 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, no recommendations October 2018
201700473 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018