Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204565 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201204572 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2014
201204670 The City of Edinburgh Council sheltered housing issues/residential homes Upheld, recommendations April 2014
201204700 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations April 2014
201204749 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014
201204750 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2014
201204823 Scottish Prison Service personal property Not upheld, no recommendations April 2014
201204847 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2014
201204890 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis Some upheld, recommendations April 2014
201204941 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014