Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302499 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | April 2014 |
| 201302502 | Highland NHS Board | clinical treatment / diagnosis | April 2014 | |
| 201302659 | Scottish Prison Service | downgrading | Upheld, recommendations | April 2014 |
| 201302682 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | April 2014 |
| 201302775 | Business Stream | meter size | Some upheld, no recommendations | April 2014 |
| 201302778 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201302781 | South Lanarkshire Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | April 2014 |
| 201302839 | Scottish Government D-G Planning and Environmental Appeals | policy/administration | Upheld, no recommendations | April 2014 |
| 201303020 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | April 2014 |
| 201303065 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, recommendations | April 2014 |