Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202000080 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations October 2020
201707686 Scottish Prison Service complaints handling Upheld, recommendations September 2020
201800698 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2020
201801437 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802816 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201802848 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations September 2020
201803262 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations September 2020
201803281 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations September 2020
201803624 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201803667 University of Edinburgh complaints handling Upheld, recommendations September 2020