Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201900074 | Scottish Borders Council | policy / administration | Not upheld, no recommendations | July 2020 |
| 201900196 | South Lanarkshire Council | building warrants: certificates of completion / habitation | Not upheld, no recommendations | July 2020 |
| 201900411 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2020 |
| 201900513 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900537 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2020 |
| 201900587 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900596 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, no recommendations | July 2020 |
| 201900598 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |
| 201900750 | Care Inspectorate | complaints handling | Upheld, recommendations | July 2020 |
| 201900770 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2020 |