Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201902399 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2020
201903477 Wave incorrect billing Upheld, recommendations September 2020
201903691 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201903715 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations September 2020
201903957 South Ayrshire Council primary school Not upheld, no recommendations September 2020
201903969 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2020
201904112 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020
201904180 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2020
201904312 Scottish Natural Heritage handling of application Not upheld, no recommendations September 2020
201905392 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2020