Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202101351 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202103125 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202107585 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202110548 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202110696 | Scottish Ambulance Service | Admission / discharge / transfer procedures | Upheld, recommendations | February 2024 |
| 202112163 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202201151 | Argyll and Bute Health and Social Care Partnership | Clinical treatment / Diagnosis | Upheld, recommendations | February 2024 |
| 202204688 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |
| 202206606 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | February 2024 |
| 202206618 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | February 2024 |