Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202206050 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202207112 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202207277 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | December 2023 |
| 202208600 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2023 |
| 202209839 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | December 2023 |
| 202004443 | North Lanarkshire Council | School Transport | Not upheld, no recommendations | November 2023 |
| 202008175 | Fife Council | Policy / administration | Not upheld, no recommendations | November 2023 |
| 202008323 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2023 |
| 202101726 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |
| 202102710 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2023 |