Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202208120 | An NHS Board | Nurses / nursing care | Upheld, recommendations | November 2023 |
| 202300410 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | November 2023 |
| 202005474 | West Dunbartonshire Council | Adoption / Fostering | Not upheld, no recommendations | October 2023 |
| 202100730 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202101442 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202102814 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Some upheld, recommendations | October 2023 |
| 202104751 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202107139 | Fife Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2023 |
| 202108741 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | October 2023 |
| 202110675 | Aberdeen City Council | Child services and family support | Not upheld, no recommendations | October 2023 |