Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407585 South Lanarkshire Council repairs and maintenance Upheld, recommendations November 2015
201407616 Aberdeen City Council repairs and maintenance Upheld, recommendations November 2015
201407873 Fife Council claims for damage, injury, loss Some upheld, recommendations November 2015
201500055 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500112 West Lothian Council secondary school Upheld, recommendations November 2015
201500206 Scottish Prison Service home detention curfew Upheld, recommendations November 2015
201500231 Dumfries and Galloway Council policy/administration Some upheld, recommendations November 2015
201500264 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2015
201500514 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2015
201500545 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015