Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404117 | Renfrewshire Council | neighbour disputes and antisocial behaviour | Not upheld, recommendations | October 2015 |
| 201404325 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2015 |
| 201404336 | Lothian NHS Board | policy / administration | Some upheld, recommendations | October 2015 |
| 201404404 | Business Stream | incorrect billing | Upheld, recommendations | October 2015 |
| 201404412 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |
| 201404508 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | October 2015 |
| 201404553 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201404658 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2015 |
| 201404693 | A Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201404703 | Lanarkshire NHS Board | nurses / nursing care | Some upheld, recommendations | October 2015 |