Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402587 | Queens Cross Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | September 2015 |
| 201402869 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | September 2015 |
| 201402917 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2015 |
| 201403058 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403087 | The Highland Council | primary school | Upheld, recommendations | September 2015 |
| 201403193 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2015 |
| 201403239 | Business Stream | incorrect billing | Upheld, recommendations | September 2015 |
| 201403430 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2015 |
| 201403465 | The City of Edinburgh Council | complaints handling | Some upheld, recommendations | September 2015 |
| 201403492 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |