Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403532 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403540 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201403561 West Lothian Council neighbour disputes and antisocial behaviour Not upheld, recommendations September 2015
201403598 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2015
201403698 The City of Edinburgh Council repairs and maintenance Some upheld, no recommendations September 2015
201403864 The City of Edinburgh Council housing statutory repair notices, HAA areas and demolition orders Upheld, recommendations September 2015
201403869 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Upheld, recommendations September 2015
201404008 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201404083 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2015
201404301 Dumfries and Galloway Council handling of application (complaints by applicants) Not upheld, no recommendations September 2015