Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407715 | Scottish Prison Service | complaints handling | Upheld, recommendations | September 2015 |
| 201407750 | A Dental Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | September 2015 |
| 201407836 | Scottish Borders Council | communication staff attitude and confidentiality | Not upheld, recommendations | September 2015 |
| 201407906 | Glasgow Life | complaints handling | Not upheld, no recommendations | September 2015 |
| 201500076 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201500091 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | September 2015 |
| 201500303 | North Ayrshire Council | repairs and maintenance | Not upheld, no recommendations | September 2015 |
| 201500357 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2015 |
| 201500498 | A Dental Practice in the Fife NHS Board area | clinical treatment / diagnosis | Complaint withdrawn | September 2015 |
| 201500516 | Scottish Borders Council | council tax | Some upheld, no recommendations | September 2015 |