Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500517 A Dental Practice in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2015
201500524 Fife Council sheltered housing and community care Some upheld, recommendations September 2015
201500560 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201500619 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations September 2015
201500718 Scottish Prison Service accuracy of prisoner record Upheld, recommendations September 2015
201500728 A Medical Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations September 2015
201501021 Greater Glasgow and Clyde NHS Board complaints handling Upheld, recommendations September 2015
201501483 North Lanarkshire Council repairs and maintenance Not upheld, no recommendations September 2015
201501567 Glasgow City Council communication, staff attitude and confidentiality Some upheld, action taken by body to remedy, no recommendations September 2015
201501632 Charing Cross Housing Association Ltd applications, allocations, transfers & exchanges Upheld, recommendations September 2015