Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201501679 | The Highland Council | mental health issues | Complaint withdrawn | September 2015 |
| 201200387 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, recommendations | August 2015 |
| 201301743 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201303319 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201303345 | East Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304125 | Dumfries and Galloway Council | policy/administration | Some upheld, recommendations | August 2015 |
| 201304469 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Not upheld, no recommendations | August 2015 |
| 201304678 | The Highland Council | primary school | Upheld, recommendations | August 2015 |
| 201305398 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201305510 | Scottish Water | policy/administration | Not upheld, no recommendations | August 2015 |