Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401872 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201401874 | Berwickshire Housing Association Ltd | terminations of tenancy | Not upheld, no recommendations | August 2015 |
| 201401887 | The City of Edinburgh Council | repairs and maintenance | Some upheld, recommendations | August 2015 |
| 201401952 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201402306 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201402357 | Fife Council | repairs and maintenance | Some upheld, recommendations | August 2015 |
| 201402575 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | August 2015 |
| 201403076 | Tayside NHS Board | policy / administration | Not upheld, recommendations | August 2015 |
| 201403308 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201403349 | Perth College UHI | special needs - assessment and provision | August 2015 |