Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405098 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | August 2015 |
| 201405121 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | August 2015 |
| 201405369 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201405426 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201405489 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201405519 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201405558 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2015 |
| 201405660 | Forth Valley NHS Board | nurses / nursing care | Upheld, recommendations | August 2015 |
| 201405761 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201406012 | Scottish Prison Service | regime and operation of prison | August 2015 |