Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407668 Scottish Prison Service complaints handling Upheld, recommendations August 2015
201407699 Scottish Prison Service complaints handling Upheld, no recommendations August 2015
201407897 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201407898 Angus Council complaints handling (incl social work complaints procedures) Upheld, recommendations August 2015
201500028 East Kilbride and District Housing Association Ltd communication staff attitude dignity and confidentiality Upheld, no recommendations August 2015
201500074 Scottish Prison Service policy/administration Not upheld, no recommendations August 2015
201500080 North Ayrshire Council policy/administration Not upheld, no recommendations August 2015
201500081 North Ayrshire Council policy/administration Some upheld, recommendations August 2015
201204983 Dumfries and Galloway NHS Board policy / administration Some upheld, recommendations July 2015
201302420 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2015