Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405742 | Scottish Prison Service | complaints handling | Not upheld, recommendations | July 2015 |
| 201405793 | Scottish Prison Service | policy/administration | Not upheld, recommendations | July 2015 |
| 201405814 | South Ayrshire Council | special educational needs - assessment & provision | Not upheld, no recommendations | July 2015 |
| 201405853 | Fife Council | council tax | Upheld, recommendations | July 2015 |
| 201406085 | Kingdom Housing Association Ltd | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | July 2015 |
| 201406169 | A Dentist in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2015 |
| 201406264 | The City of Edinburgh Council | housing statutory repair notices, haa areas and demolition orders | Not upheld, no recommendations | July 2015 |
| 201406386 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | July 2015 |
| 201406516 | Ayrshire and Arran NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | July 2015 |
| 201406751 | Aberdeen City Council | rent and/or service charges | Upheld, recommendations | July 2015 |