Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407009 | Barony Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | July 2015 |
| 201407031 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | July 2015 |
| 201407060 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |
| 201407146 | The City of Edinburgh Council | council tax | Upheld, recommendations | July 2015 |
| 201407199 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2015 |
| 201407265 | Aberdeenshire Council | handling of application (complaints by opponents) | Resolved, no recommendations | July 2015 |
| 201407363 | South Lanarkshire Council | repairs and maintenance | Resolved, no recommendations | July 2015 |
| 201407365 | East Renfrewshire Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | July 2015 |
| 201407446 | Scottish Prison Service | escorting services | Upheld, recommendations | July 2015 |
| 201407524 | Borders NHS Board | clinical treatment / diagnosis | July 2015 |