Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304134 | Highland NHS Board | clinical treatment / diagnosis | June 2015 | |
| 201304603 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201305166 | The Highland Council | policy/administration | Not upheld, no recommendations | June 2015 |
| 201305247 | Perth and Kinross Council | right to buy | Some upheld, recommendations | June 2015 |
| 201305427 | The Highland Council | local housing allowance and council tax benefit | Some upheld, no recommendations | June 2015 |
| 201305715 | Scottish Legal Aid Board | handling of application | Some upheld, no recommendations | June 2015 |
| 201305739 | The Moray Council | secondary school | Not upheld, no recommendations | June 2015 |
| 201305833 | Aberdeenshire Council | rent and/or service charges | Some upheld, recommendations | June 2015 |
| 201306220 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201306286 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | June 2015 |