Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306304 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201400044 | Business Stream | incorrect billing | Some upheld, recommendations | June 2015 |
| 201400115 | The Highland Council | other | Some upheld, no recommendations | June 2015 |
| 201400128 | The Highland Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2015 |
| 201400141 | Berwickshire Housing Association Ltd | policy/administration | Not upheld, no recommendations | June 2015 |
| 201400264 | Highland NHS Board | Hygiene / cleanliness / infection control | Not upheld, no recommendations | June 2015 |
| 201400410 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2015 |
| 201400573 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201400588 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | June 2015 |
| 201400593 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Some upheld, recommendations | June 2015 |