Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305362 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | May 2015 |
| 201305409 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305412 | Scottish Prison Service | exercise and time in the open air | Not upheld, recommendations | May 2015 |
| 201305414 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | May 2015 |
| 201305443 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305446 | Midlothian Council | policy/administration | Not upheld, no recommendations | May 2015 |
| 201305709 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201305770 | Glasgow Housing Association | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201306131 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201400663 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |