Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405577 | Crown Office and Procurator Fiscal Service | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405581 | Business Stream | policy/administration | Some upheld, recommendations | May 2015 |
| 201405649 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2015 |
| 201405773 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2015 |
| 201405826 | Inverclyde Council | factual error in decision-making | Not upheld, no recommendations | May 2015 |
| 201405905 | Scottish Prison Service | policy/administration | Some upheld, recommendations | May 2015 |
| 201405924 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406009 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201406161 | The City of Edinburgh Council | repairs and maintenance | Resolved, no recommendations | May 2015 |
| 201406167 | The City of Edinburgh Council | refuse collection & bins | Upheld, no recommendations | May 2015 |