Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406171 | North Ayrshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2015 |
| 201406263 | Loch Lomond and The Trossachs National Park Authority | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406266 | University of Stirling | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406329 | North Ayrshire Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | May 2015 |
| 201406473 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201407022 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | May 2015 | |
| 201303023 | Orkney Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | April 2015 |
| 201303301 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201303860 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |
| 201304150 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |