Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304406 South Lanarkshire Council building standards Not upheld, no recommendations April 2015
201304880 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201305032 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305092 Falkirk Council local housing allowance and council tax benefit Upheld, recommendations April 2015
201305188 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305212 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305243 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, no recommendations April 2015
201305403 Aberdeenshire Council maintenance and repair of roads Not upheld, no recommendations April 2015
201305445 North Lanarkshire Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations April 2015
201305465 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations April 2015