Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305870 Business Stream charging method / calculation Some upheld, recommendations April 2015
201305901 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201305953 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201305965 Knowes Housing Association Ltd terminations of tenancy Some upheld, recommendations April 2015
201306092 Scottish Prison Service personal property Upheld, recommendations April 2015
201306133 Scottish Prison Service communication by telephone Upheld, recommendations April 2015
201306238 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400075 Greater Glasgow and Clyde NHS Board - Acute Services Division communication / staff attitude / dignity / confidentiality Not upheld, no recommendations April 2015
201400511 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201400589 North Lanarkshire Council improvements and renovation Not upheld, no recommendations April 2015