Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401037 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201401609 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201401611 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2015
201401745 Aberdeenshire Council policy/administration Not upheld, no recommendations April 2015
201401773 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations April 2015
201401836 Scottish Prison Service transfer to another prison April 2015
201402072 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201402210 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations April 2015
201402285 East Lothian Council communication staff attitude and confidentiality Not upheld, no recommendations April 2015
201402564 North Lanarkshire Council handling of application (complaints by opponents) Upheld, recommendations April 2015