Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402950 | East Dunbartonshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | April 2015 |
| 201402976 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | April 2015 |
| 201403008 | Renfrewshire Council | local housing allowance and council tax benefit | Some upheld, recommendations | April 2015 |
| 201403381 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2015 |
| 201403409 | Glasgow City Council | policy/administration | Some upheld, recommendations | April 2015 |
| 201403471 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |
| 201403639 | A Medical Practice in the Grampian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2015 |
| 201403666 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201403702 | Glasgow City Council | policy/administration | Upheld, recommendations | April 2015 |
| 201403974 | Business Stream | disconnection | Not upheld, no recommendations | April 2015 |