Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304053 | Aberdeen City Council | parking | Not upheld, no recommendations | March 2015 |
| 201304141 | North Ayrshire Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | March 2015 |
| 201304592 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201304599 | Forestry Commission Scotland | policy/administration | Not upheld, no recommendations | March 2015 |
| 201304734 | Tayside NHS Board | complaints handling | Upheld, recommendations | March 2015 |
| 201305035 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201305357 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2015 |
| 201305448 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2015 |
| 201305791 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2015 |
| 201305951 | Scottish Prison Service | personal property | March 2015 |