Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403846 | The Moray Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2015 |
| 201404075 | Perth and Kinross Council | housing statutory repair notices, HAA areas and demolition orders | Not upheld, no recommendations | March 2015 |
| 201404177 | The Moray Council | rent and/or service charges | Some upheld, recommendations | March 2015 |
| 201404219 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2015 |
| 201404222 | Business Stream | policy/administration | Some upheld, recommendations | March 2015 |
| 201404247 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | March 2015 |
| 201404348 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2015 |
| 201404362 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2015 |
| 201404373 | Scottish Prison Service | progression | Not upheld, no recommendations | March 2015 |
| 201404505 | A Medical Practice in the Lanarkshire NHS Board area | complaints handling | Some upheld, recommendations | March 2015 |