Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104862 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, recommendations | March 2013 |
| 201104883 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201105280 | Scottish Borders Council | policy/administration | Not upheld, recommendations | March 2013 |
| 201200127 | Business Stream | leakage | Upheld, recommendations | March 2013 |
| 201200144 | A Medical Practice in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2013 |
| 201200170 | The City of Edinburgh Council | secondary school | Some upheld, recommendations | March 2013 |
| 201200191 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200379 | Perth and Kinross Council | council tax (incl community charge) | Some upheld, recommendations | March 2013 |
| 201200391 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |