Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004025 Glasgow City Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2012
201005291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations December 2012
201101084 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201101164 A Medical Practice, Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201102124 Glasgow City Council secondary school Not upheld, action taken by body to remedy, no recommendations December 2012
201102253 Angus Council capital works, renovation, central heating, double glazing, etc No decision reached December 2012
201102340 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201102519 Public Standards Commissioner complaints handling Not upheld, no recommendations December 2012
201102836 University of Edinburgh teaching and supervision Not upheld, no recommendations December 2012
201102992 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2012