Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103844 | Lothian NHS Board - Acute Division | policy/administration | Some upheld, recommendations | November 2012 |
| 201103920 | Link Housing Association Ltd | policy/administration | Not upheld, recommendations | November 2012 |
| 201103935 | The Highland Council | road authority as developer, road alterations | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104027 | Scottish Prison Service | progression | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201104107 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2012 |
| 201104122 | Scottish Water | sewer flooding - internal | Upheld, recommendations | November 2012 |
| 201104403 | Business Stream Ltd | incorrect billing | Not upheld, recommendations | November 2012 |
| 201104525 | East Lothian Council | policy/administration | Some upheld, action taken by body to remedy, recommendations | November 2012 |
| 201104603 | Aberdeenshire Council | conservation areas, listed buildings, tree preservation orders | Not upheld, recommendations | November 2012 |
| 201104651 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |