Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103473 Scottish Prison Service education Not upheld, no recommendations April 2012
201103477 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations April 2012
201103508 Greater Glasgow and Clyde NHS Board policy/administration Not upheld, no recommendations April 2012
201103520 Scottish Prison Service finance procedures Upheld, action taken by body to remedy, no recommendations April 2012
201103592 Grampian NHS Board Communication and complaints handling Upheld, recommendations April 2012
201103646 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2012
201103862 Scottish Prison Service progression Not upheld, no recommendations April 2012
201104097 NHS 24 Admission, discharge and transfer procedures Not upheld, no recommendations April 2012
201003039 Scottish Borders Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations March 2012
201004354 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012