| 201200845           | 
                                                                                        Office of the Accountant in Bankruptcy           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201200906           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201200958           | 
                                                                                        Argyll and Bute Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201017           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201313           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201725           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201874           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        No decision reached           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201968           | 
                                                                                        University of St Andrews           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201201971           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201202156           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        council tax (incl community charge)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        May 2013           |