| 201202492           | 
                                                                                        Grampian NHS Board           | 
                                                                                        appointments/admissions (delay, cancellation, waiting lists)           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202521           | 
                                                                                        The State Hospital Board for Scotland           | 
                                                                                        appliances, equipment & premises           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202549           | 
                                                                                        A Dentist in the Fife NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202568           | 
                                                                                        East Renfrewshire Council           | 
                                                                                        conservation areas, listed buildings, tree preservation orders           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202599           | 
                                                                                        Borders College           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202602           | 
                                                                                        East Renfrewshire Council           | 
                                                                                        council tax (incl community charge)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202629           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, action taken by body to remedy, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202642           | 
                                                                                        Business Stream           | 
                                                                                        charging method / calculation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202688           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201202730           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        statutory notices           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        April 2013           |