| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 | 
          
                                                                                        | 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 | 
          
                                                                                        | 201200034 | Fife Council | primary school | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201200120 | Scottish Water | complaints handling | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201200139 | Stirling Council | complaints handling | Some upheld, action taken by body to remedy, recommendations | December 2012 | 
          
                                                                                        | 201200145 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201200160 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201200240 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201200259 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2012 |