| 201201979 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202123 | Dumfries and Galloway Housing Partnership | policy/administration | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202186 | Argyll Community Housing Association | policy/administration | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202196 | Lanarkshire NHS Board | policy/administration | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202302 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202477 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201202478 | Scottish Prison Service | food | Upheld, recommendations | December 2012 | 
          
                                                                                        | 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 | 
          
                                                                                        | 201004585 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | November 2012 |